Support

Contact us

Email privacy@preboard.ai for help, bug reports, data questions, privacy requests, or to report abusive content. Please include your airport, the time, and (for a report) its report ID.

FAQ

What do Live, Traveler reports, Predicted, Estimated and No live data mean?

Live: measured by the airport and fresh (under an hour). Traveler reports: aggregated from recent reports by travelers; not an airport measurement. Predicted: modeled from past measured data. Estimated: a planning baseline used in leave-by plans when nothing fresh is available. No live data: nothing fresh to show, so we show a dash, never a zero or a guess.

Why does my airport say "No live data"?

Only some airports publish live checkpoint waits. See the Coverage page for the current list. Without live data you can still use the leave-by plan, which is clearly labeled Estimated.

How accurate is the leave-by time?

It is a planning estimate, not a guarantee. It adds your travel time, security, walking time, a gate buffer and a cushion. Always confirm bag-drop and boarding cutoffs with your airline.

How do I report my wait?

Use Report my wait in the iOS app or the report page on the site. Reports are anonymous, no location is sent, and they are limited to 10 per hour.

How do I flag a wrong or abusive report?

After submitting, use Flag this report, or in the iOS app go to Settings, Flag a report and paste the report ID. Reports flagged by enough different people are hidden automatically.

What data does the app collect? How do I delete it?

No accounts, ads, tracking or analytics SDKs. Your airport and countdown stay on your phone (Settings, Delete my data clears them). Wait reports you choose to submit are stored anonymously. See the Privacy Policy for details.

Is PreBoard affiliated with the TSA?

No. PreBoard is independent and is not affiliated with the TSA, any airport, or any airline.

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